COOKBOOKS & ORDERS
Refund policy
A question about your order? Here are the refund conditions for our digital cookbooks and how to get in touch.
Last updated: 3 November 2026
1. Our digital products
This policy covers Sève PDF cookbooks, purchased individually or as part of the ten-country bundle. No physical book is shipped. Once payment is confirmed, an access link is emailed to you; the bundle gives you ten PDFs to download separately.
Please review each offer’s description, language and details before ordering. Separate conditions apply to the Sève Premium subscription, as set out in our terms of sale.
2. Refunds and exchanges
Because cookbooks are digital products, Sève does not offer discretionary refunds or automatic exchanges for a change of mind after download. This does not restrict your statutory rights, including any applicable right of withdrawal or remedies for content that does not conform to the contract.
If you selected the wrong cookbook or notice a duplicate payment, please contact us so we can review your request.
3. Access problems or faulty files
A link that does not work, a PDF that will not open or content that differs from your order? Contact contact@seve-health.com with the details. We will investigate and help you access the correct file. Any correction, replacement, price reduction or refund required by applicable law remains available.
4. EU right of withdrawal
Where EU consumer protection rules apply to your purchase, you generally have 14 calendar days from the conclusion of the contract to withdraw without giving a reason.
For digital content, that right can only be lost when supply begins if you have expressly consented in advance to immediate performance, acknowledged the loss of that right, and received the confirmation required by law. Sending a link or downloading a file does not, by itself, remove this right.
To exercise your right, send a clear statement to contact@seve-health.com, identifying your order and stating that you wish to cancel it. No particular form is required.
5. How refunds are processed
Following a valid withdrawal, we refund the relevant payments without undue delay and no later than 14 days after receiving your decision. We use the original payment method unless you expressly agree otherwise, with no refund fee charged by Sève.
For other situations entitling you to a refund, the applicable legal deadlines are respected. The time it takes for the credit to appear in your account may then depend on your bank or payment provider.
6. Contact us
For any request, email contact@seve-health.com with the email address used for your order, its reference if available, the cookbook concerned and a short description of your request. Do not send full payment card details.
Mandatory consumer protections under the law applicable to your purchase take precedence over this policy.